Volkswagen has just announced its new service initiative to improve their after sales service and they have also reduced their spare part cost by 11 percent.

The new Volkswagen Assistance Programme

Volkswagen India has announced the new Volkswagen Assistance Programme with the intention of providing immediate service and assistance to a wider network of customer. As a part of this new initiative now the customers can avail doorstep service which includes small on site repair breakdown assistance and quick service. This initiative will help customers to save their time if they just want a quick service before a long trip.

Volkswagen Mobile Service Fleet

Volkswagen India has introduced a fleet of service vehicles which are equipped with parts such as engine oil, oil filter, brake pads, etc. and tools which are required for an immediate service. Customers can avail this service within the range of 25km from the selected service stations and get the car serviced at their doorstep.

Reduced Spare Part Costs

The brand has also reduced the cost of their spare parts by 11 percent which will help in reducing the overall cost of ownership. Engine oil prices have been reduced by nearly 32 percent. Besides the reduction in spares, Volkswagen will also increase their mobile service reach under the new service initiative. Volkswagen aims to achieve their mobile fleet service assistance reach over 80 percent across the nation for providing doorstep service.

New Service Features

Along with this, the new service initiative has various new features such as the ‘Volkswagen Service Cam’ and the ‘Service Cost Calculator’. The service cam feature allows service centres to seek the permission of the customer with the aid of video call in case there are any additional repairs which may occur during the inspection. The service cost calculator helps the customer to find out their periodic maintenance bills prior to the actual servicing. The service cost calculator can be accessed from the Volkswagen official website and the customers can get an approximate service cost.

Apart from this company claims that now the maintenance cost of the vento and polo is reduced by 23-25 percent depending upon the variant.

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